ERROR_SHUTDOWN_USERS_LOGGED_ON 0x800704A7

Error code 1191 · HRESULT 0x800704A7

WINDOWS

The system shutdown cannot be initiated because there are other users logged on to the computer.

Windows troubleshooting diagram: Device Manager warning and a system file scan
Windows errors: check drivers, system files and Event Viewer, in that order.

What it means

ERROR_SHUTDOWN_USERS_LOGGED_ON is a Windows error code (system error 1191, returned as HRESULT 0x800704A7) reported by Windows. Its official message is: “The system shutdown cannot be initiated because there are other users logged on to the computer.”

How to fix ERROR_SHUTDOWN_USERS_LOGGED_ON

  1. Reboot once — many one-off system codes disappear with a clean restart
  2. Repair system files: 'sfc /scannow' then 'DISM /Online /Cleanup-Image /RestoreHealth'
  3. Find the source in Event Viewer → System: filter for this exact code and open its provider link

Related errors

ERROR_SHUTDOWN_IS_SCHEDULEDERROR_SHUTDOWN_IN_PROGRESSERROR_SHUTDOWN_CLUSTERERROR_PARTITION_TERMINATINGERROR_VRF_CFG_ENABLEDERROR_BAD_DEVICE

Source: Microsoft WinError.h

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