ERROR_INSTALL_FAILED 0x80073CF9

Error code 15609 · HRESULT 0x80073CF9

WINDOWS

Install failed. Please contact your software vendor.

Also searched as: 0x80073cf9, error 15609, install failed, store error 0x80073cf9, xbox app 0x80073cf9

Windows troubleshooting diagram: Device Manager warning and a system file scan
Windows errors: check drivers, system files and Event Viewer, in that order.

What it means

0x80073CF9 "Install failed" is a broad failure from the Windows app deployment system. It appears in the Microsoft Store, the Xbox app and Game Pass downloads. The cause is often a damaged app repository, a problem with the target drive, or a conflicting previous install.

Applies to: Windows 10, Windows 11

How to fix ERROR_INSTALL_FAILED

  1. Reset the Microsoft Store cache: press Win+R, type wsreset.exe and press Enter; the Store reopens when the cache is cleared
  2. Restart the PC and retry the install
  3. Check free space and that the install drive is NTFS and connected; change the install location in the Xbox app settings if needed
  4. For Game Pass titles, repair or reset Gaming Services in Settings > Apps > Installed apps > Gaming Services > Advanced options
  5. Make sure the Microsoft Store Install Service and Windows Update services can start (services.msc, startup type Manual)
  6. Repair or reset the Store app: Settings > Apps > Installed apps > Microsoft Store > Advanced options > Repair, then Reset if Repair does not help (Windows 10: Apps & features)
  7. Repair system files from an elevated Command Prompt or Terminal (Admin): run DISM /Online /Cleanup-Image /RestoreHealth first, then sfc /scannow, and restart when both finish

Why it happens

The deployment engine failed, typically because of corrupted Store or Gaming Services components, insufficient space, an unsupported file system on the target drive, or remnants of a previous installation.

FAQ

How do I fix 0x80073cf9 in the Xbox app?

Reset the Store cache, repair Gaming Services and check the install drive; reinstalling Gaming Services from the Store often resolves it.

Can I install Game Pass games on an exFAT drive?

Install to an NTFS-formatted drive to avoid deployment errors.

Related errors

ERROR_INSTALL_RESOLVE_DEPENDENCY_FAILEDERROR_INSTALL_OPEN_PACKAGE_FAILEDERROR_INSTALL_FIREWALL_SERVICE_NOT_RUNNINGERROR_INSTALL_ALREADY_RUNNINGERROR_PACKAGE_REPOSITORY_CORRUPTEDERROR_INSTALL_CANCELERROR_REMOVE_FAILED

Source: Microsoft WinError.h · fixes written and reviewed by the editors (see our editorial policy)

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